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Friday, September 4, 2009

United Airlines rating

Anonymous said...
I have flown on united Airlines multiple times, and I have mixed reviews about this company as a provider of airline travel. Some of my trips were uneventful, left the runway and airport on time and arrived at my destination as planned. I never expect any airline to be perfect, because it is rather like getting in my car and driving through town during rush hour traffic. I never know what to expect, I do not know if there is a wreck or delay, and the best that I can do is plan ahead and expect the worst and hope for the best. Actually, I do expect the best from an airline, but I do not expect any airline to show up on time. This just so rarely happens! The thing I have found about United Airlines is that there is no apology is something does go wrong, like sitting on the runway for an hour with no explanation except that we are going to have to sit there for an hour, or arriving late and me missing my connecting flight. This has happened several times, and the best that United Airlines could do was promise to put me on the next plane, which they did. Each time! So that is good, and I can not rate United Airlines as totally awful, but I will say that if you have another choice of airlines, choose one that is more reliable and knows how to say sorry!

September 4, 2009 11:10 AM

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