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Monday, July 6, 2009

Candlewood Suites, Lake Mary, FL

Anonymous said...
Candlewood Suites, Lake Mary, FL
Rather then rehash the story again, I will just paste the letter I wrote to the company. "Your rep refused to help my husband and I resolve any of our issues. My spouse is disabled and unable to do a lot of walking yet we were stuck in a hotel that would not/could not accommodate the handicapped. I will definitely be pursuing legal action. The internet jack in our room was broken yet there was no one capable of or willing to fix it. We requested a smoking room but were refused. We were told that they were booked full. However, as we sat out front and smoked we saw group after group getting rooms and several couples told use they came on a whim with no reservations and yet they got a smoking room! I booked through Priceline.com and feel like we were treated like second class people because of that. When I checked the hotel rates, I found out I paid more than most people did that weekend! My husband is in so much pain from having to walk so much at your hotel. We asked for a room closer to a smoking area but were again refused. I wholeheartedly believe we were discriminated against by your staff!! Our weekend anniversary get-a-way was ruined because of the neglect we received from the staff at Candlewood Suites, Lake Mary. The worst part is that nobody was even the slightest bit concerned about us. We got, "Oh well" and "There's nothing I can do" oh and my favorite, "You'll have to make the best of it." I am going to make it my mission to let everyone know that Candlewood Suites does not care about their guests, our comfort and most importantly refused to accommodate a disabled person!!"

July 6, 2009 6:13 AM

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