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Wednesday, April 1, 2009

White Plains Honda

Anonymous said...
White Plains Honda
On Sunday, February 28th 2009 I purchased a Certified Pre-Owned Vehicle (2006 Honda Civic) from White Plains Honda. The very first day I drove the vehicle (Tuesday, March 3rd), I noticed a knocking sound coming from the driver’s side front wheel. I immediately contacted the dealership who informed me that my sales associate and Assistant Manger of the dealership, Mr. Eddie Giron, was not in. When I did speak with Mr. Giron he assured me the problem would be fixed and asked that I bring the car in for service.

It was explained to me that the caliper of the front tire was adjusted and that the issue should not arise again. In just one weeks time that is exactly what transpired. On my way home from work I noticed the same knocking sound coming from the exact same area. I again immediately contacted Mr. Giron at the dealership and informed him that I was experiencing the same problem. I took the car into the dealership (Sunday) and informed Mr. Giron that I would like to return the car for good. Mr. Giron stated that returning the vehicle would be an option but that a fee would be incurred for doing so. I informed Mr. Giron that a fee would not be an issue as long as the remaining portion of my two thousand dollar down payment would be returned. Mr. Giron stated that he would contact the bank, Honda Financial, on Monday and he would provide me with the details of his conversation with the bank. After no word from Mr. Giron, my wife contacted him on Wednesday of the following week, when he informed her that he had spoken with the bank and he was informed that I would have to pay an additional $2,800 to return the vehicle. My wife then contacted Honda Financial directly and spoke with a bank representative who stated that no inquiries were made regarding my account by the White Plains Dealership.

On Saturday, March 28, 2009, my wife and I went in to speak with Mr. Giron who again reiterated his comments stating in order to return the vehicle the bank informed him we would have to pay an additional fee of up to $2,800.00. When we notified Mr. Giron that we also contacted the bank and that the bank had stated they had not heard from anyone at White Plains Honda regarding our vehicle, Mr. Giron stated that when he contacted the bank, he used a hypothetical situation when speaking to them. I told Mr. Giron that the dealership is asking that I pay a total of $4,800.00 for absolutely nothing and that I was basically being robbed and his response was “yes, legally, because you signed a contract”. The Manager of the dealership did offer to replace the vehicle with a different car as long as the price was the same and my monthly payments remained the same. I informed the Manager (John) that I would not be interested in another vehicle based on my experience with the first.



Upon leaving the dealership on Saturday March 28th, I was told by both Mr. Giron and John that I would receive a call on Monday March 30th with the results of their contact with Honda financial. I have spoken with both Honda financial and Honda motor company, and as of this morning April 1st there is no record of receiving a call from the dealership regarding my account. As a result of my call I have received case number N012009-04-0100118. Any assistance that you may be able to provide with resolving this ordeal would be immensely appreciated. I have included my card with personal cell number on the back.

I have purchased new vehicles for the last 9 years, from my very first new car, a 2000 Dodge Neon, to my Current new lease, a 2008 Acura TL (also leased through Honda Financial), and I have never been treated this unfairly and with such arrogance. Again I am just seeking a fair resolution to what has become a nightmare for my wife and newborn son. I was in possession of this vehicle for only two weeks and they are asking for $4,800.00 dollars in return. I will be more than willing to pay for a month of usage at the agreed monthly payment of $340.00 but would like the remaining $1,660.00 of my down payment returned. I am seeking your assistance in hopes that a fair conclusion can be reached. Myself nor may family can afford to lose $2,000.00 dollars much less pay an additional $2,800.00 for absolutely nothing. Any assistance which will result in resolution of our situation will be greatly appreciated. For clarification purposes I am not in possession of this vehicle and have not been since returning it for the second time. Please help.

April 1, 2009 8:59 AM

1 comment:

  1. I HAVE HAD A SIMILAR PROBLEM WITH A PURCHASE OF USED CAR I HAD TO FILE A COMPLAINT THROUGH MOTOR VEHICLE DEPARTMENT. THEY INVESTIGATE THE COMPLAINT BY LAW THE CAR THAT IS SOLD TO YOU HAS TO BE ROAD WORTHY OR DEALER IS HELD ACCOUTABLE. TAKE IT TO ANOTHER REPAIR SHOP FOR ESTIMATE AND IF THEY SAY THAT THE CAR IS NOT ROAD WORTHY FILE A COMPLAINT THROUGH MOTOR VEHICLE WITH A LETTER STATING THAT FACT ALSO SEND RECEIPTS OF HOW MANY TIMES THAT YOU HAVE HAD IT SERVICED FROM DEALERSHIP WITH STILL HAVING EXISTING PROBLEM THEN LOOK UP THE LEMON LAWS ON COMPUTER. I HOPE THIS INFORMATION CAN BE HELPFUL TO YOU SELLING A VEHICLE UNROAD WORTHY IS FRAUD

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