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Saturday, March 14, 2009

Kevin Latheum Farm Bureau Insurance Agency in Midland, Michigan.

Anonymous said...
Kevin Latheum Farm Bureau Insurance Agency in Midland, Michigan.


I was insured by Kevin and was charged $118 more of charges that were not authorized and when questioned about them he was very rude. He was screaming at me on the phone and was swearing at me. I asked him to stop yelling and to treat me like a human being and his customer. I told him that there is alot more insurance agencies out there that would like my business and he told me that I should go to them. He proceed to yell and verbally abuse me and as I was crying I had to hang up the phone. So I contacted the better business bureau and wrote them and they sent a letter to Kevin and he wrote back. I wish I could post it online because all the lies in the letter would even make a person not knowing the situation puke. He is a lair and verbally abuses his customers and tries to push them around. On his front door should be a caution sign. If I were you I would not even step foot into his office.

March 12, 2009 7:50 AM

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