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Sunday, March 29, 2009 - They have ripped off thousands like me.

Dante's Bullwhips said...
This is a complaint I've been dealing with since January about - They have ripped off thousands like me.

Hello, Michelle -

You replied to a complaint I made on the Complaint Board about your company making an unauthorized charge for $65.99 on my credit card in January. Unfortunately, I think this was just a stance made to the public because I embarrassed you by saying openly and loudly what happened to me.

This is the email you sent me:
Hello, this is the manager of Customer Service for this program. I would like to let you know that our Customer Service hours are Monday thru Friday 8AM-5:30PM and the number is 888.210.2544. We do have a 30 day risk free satisfaction Guarantee. So please call and any one of our representatives will be happy to assist you with anything that they can. You may also cancel by emailing Thank You

I called the 1-888 number today and, for the first time, I was able to speak to a representative, but all she did was to repeat that I had agreed to the deal after a one-week grace period (not 30 days, as you said). I had been trying since January 6th, the date of the charge, to get this thing off my account, by email, by ground mail, by phone. I was not only charged the $65.99 but also an additional $70.00 by my bank for two checks I'd written earlier on funds no longer in my account. I immediately canceled that credit card. Paypal refused to refund my money, saying it was your concern, not theirs. As far as I am concerned, you owe me $135.99, and you are going to pay it, one way or the other. Every time I succeed in warning the public about you liars and thieves, I will knock one penny off your debt to me. You do the math to figure out how many times you're about to get slammed in the wide world. You WILL pay, as I say, one way or the other.

I've contacted the Federal Trade Commission, and I wrote a letter to the Henderson, NV DA's office, which they responded to positively. I've also made a point of complaining loudly and often on various public forums about my treatment by your business.

I am now also on every spam list under the sun. I can tell it's originated with you because there is a really obvious typo in the street address in the subject line which is only repeated by emails from you.

I want to get off that spam list. I want my money refunded. I do not imagine i can get the NSF charges you are responsible for covered. I will give you 24 hours to respond. After that, I will proceed to post the full contents of this letter on every public complaint forum I can find, and I will forward a copy of this email to the FTC.

R Dante

March 29, 2009 10:22 AM

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