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Wednesday, February 4, 2009

Yahoo Travel Customer Service Issues

Rahky said...
My girlfriend purchased airline ticket threw yahoo travelon her bank card. Weeks later we wanted to change the dates. The customer service changed the dates and of course their were change fees and a difference in the airline ticket cost. The fees were as much as the original ticket cost. The customer support asked me how I wanted to pay for this and I gave her my bank card number. Two days later my girlfriend tells me her bank account is negative and has overdraft fees. I call yahoo travel and ask why te charge was not placed on my card. After speaking to four different service reps. they tell me they couldn't use two different cards. So I ask why weren't we told this, and why would they charge her card without her autherization, and who is going to pay the overdraft fees. They basically had nothing to say, but "sorry." This is really bad service and not acceptable . What if I was not her boyfriend and I had the flight number and started altering stuff. This can ruin a trip and screw up your bank account.

February 4, 2009 5:00 AM

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