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Saturday, February 7, 2009

Vonage ripoff - hidden disconnect fee.

Anonymous said...
2/6/09...A FEW DAYS AGO I DECIDED TO TRY & SAVE SOME MONEY BY SWITCHING MY HOME PHONE TO VONAGE.THAT SAME NITE I WENT ON THEIR WEBSITE WHERE I FOUND OUT IF U DECIDE TO DISCONTINUE YOUR SVC. AFTER YOUR 30 DAY FREE TRIAL THEY CHARGE U A $39.95 DISCONNECTION FEE + ANY OTHER APPLICABLE CHARGES. THE NEXT DAY I CALLED THEM BACK & TOLD THEM TO FORGET IT, & TOLD THEM WHY. THEY SAID THEY'D HANDLE IT; I ALSO TOLD THEM I WANTED MY $20.59 CREDITED BACK ON MY CHARGE CARD;THAT WAS FOR THE DEVICE I HAVEN'T GOTTEN YET & THE S&H . I THEN CALLED MY ORIGINAL PHONE PROVIDER. THEY SAID THEY HAD MY NUMBER & I MUST'VE TALKED TO THEM FOR AN HOUR. THEY TOLD ME EVERYTHING WAS A GO; I HAD ADDED LOCAL & LONG DISTANCE NATIONWIDE. I ORIGINALLY HAD ONLY LOCAL LONG DISTANCE IN FL. THE NEXT DAY I REALIZED I HAD NO INCOMING CALLS ALL DAY, SO I CALLED MY HOME PH. # FROM MY CELL & IT SAID IT WAS DISCONNECTED. THINKING I HAD MY ORIGINAL PHONE CO. I CALLED THEM ONLY TO FIND OUT THAT MY CANCELLATION COULD'NT BE COMPLETED BECAUSE IT WENT PAST THE REQUIRED TERM OF SVC. (I HAD A 30 DAY FREE TRIAL + 2 MOS. FREE)HOW COULD I HAVE ASKED T/B DISCONNECTED AFTER THE REQUIRED TERM OF SVC? MY PHONE # WAS NO LONGER MINE. VONAGE HAD IT & WOULDN'T RELEASE IT TO ME UNLESS I WENT ON LINE & COMPLETED A NEW APPLICATION WITH A SYSTEM GENERATED PH. # & ONLY AFTER DOING THAT WOULD THEY PORT MY ORIGINAL PH. # BACK TO MY ORIGINAL PROVIDER. THEY WOULDN'T FIX MY PROBLEM WITH INCOMING CALLS UNTIL THIS WAS DONE & THEY REFUSED TO RELEASE MY ORIGINAL PH #. I CALLED MY ORIGINAL PROVIDER BACK FOR ADVICE BEFORE I DID ANYTHING ELSE, & WAS ADVISED TO WAIT TILL MON. & CALL THE CORPORATE OFFICE OF VONAGE & TELL THEM WHAT HAPPENED. WHAT THEY'RE DOING IS ILLEGAL. I'VE HAD THAT PH,.# FOR 32 YRS. & I'M NOT ABOUT TO GIVE IT UP. I'M A SENIOR CITIZEN & CAN'T BELIEVE THIS IS HAPPENING. HOW CAN A COMPANY GET AWAY WITH THIS? I'M ALSO TEMPTED TO CALL PROBLEM SOLVERS SO VONAGE'S NAME W/B SMEARED ALL OVER THE NETWORK. I SPENT ALL DAY ON THE PHONE. HAS ANYONE ELSE HAD THIS PROBLEM WITH VONAGE? IF SO EMAIL ME AT judyorla@aol.com & THANK U FOR LETTING ME GET THIS OFF MY CHEST. IT'S LIKE SOMEONE STOLE YOUR IDENTITY & THEY'RE BRIBING U TO GET IT BACK.

February 6, 2009 9:57 PM

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