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Saturday, February 7, 2009

Mike Diamond plumber

Anonymous said...
Mike Diamond plumber charged me $350 for a $5-15 retail cost thermocouple for a gas water heater. This in addition to a service call and installation fee. This was a Saturday afternoon quasi-emergency call and I had no time to check the diagnosed problem or cost of the part. I did receive a $100 refund after two emails, two phone calls and a personal leter to Mike Diamond at corporate headquarters. This is pure greed and a foolish business practice. And yes, I have now learned that I had a 3-day right to cancel-ugh.

February 6, 2009 10:01 AM

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