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Wednesday, February 11, 2009

Green Valley Ranch Resort in Henderson Nevada NV

Anonymous said...
Green Valley Ranch Resort in Henderson Nevada has a serious morale problem. When identifying a housekeeping problem, employees provide false names to clients. Then when satisfaction is not forthcoming, their supervisors cannot track the situation and are only left to say "There is no one named Greta working here".

Service suffers, and all of a sudden the economy tanks, and they wonder when they will declare bankruptcy. They hope to pass on payments to bondholders next month.

It would have been easiest to solve the problem in the beginning. During good times they forget that return business and referrals are the life blood of the hospitality industry.

Stay at your own risk, who needs their vacation ruined by bad service?

February 11, 2009 6:05 AM

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