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Friday, January 2, 2009

laptop computer from Dell, Dell Inspiron 1505 Laptop, Extended Warranty issues

Quality Assurance Engineer said...
I would not recommend purchasing a laptop computer from Dell, Inc. I purchased a Dell Inspiron 1505 Laptop. I took out an extended warrrenty until 2011. My battery died after 18 months. I asked Dell for a replacement battery for free or at a reduced rate. The customer service, technicians, and sales representatives said they could not do anything for me. They added the battery is not covered under the warranty. They then noted all batteries from Dell are only covered for a period of 1 year from date of purchase. They added the battery use failure could be attributed to my fault. When I went to their own web site both the 6 cell and 9 cell batteries had extremely negative reviews for the Inspiron 1505 - check the reiveiws out yourself. Dell did not even publish my review. Out of over 300 reviews over 99% are negative. Also, Dell wants to charge an exorbitant rate for a battery replacement. When I did a google search for a comparable OEM battery, the price was a fraction of the cost Dell is asking.

Not only is the company not very intleigent with regard to trying to work with the consumer, it is equally frustrating having to work with people in India. I have great respect for the people who live in India; however, Dell is an American company so I feel we should deal with people who are more empathetic towards our needs in this country

January 1, 2009 1:39 PM

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