To comment on a CURRENT post, click "post a comment" below the appropriate post or...
SEARCH for a comments on any business, product, or service below.
Custom Search

CLICK HERE to Add CommentSearch to Favorites

Get this post to be found more often... bookmark this item (click button below).

Monday, December 29, 2008

purchasing or buying an Acer computer, Faulty hardware, errors booting up

Anonymous said...
I wanted to warn people against purchasing an Acer computer. I bought an Acer notebook less than six months ago. There were problems right from the start. The batter was clearly defective, I couldn't leave it unplugged or it would lose the charge within ten minutes. Within a month of purchase, this laptop would not stay on, it would keep clicking off. I called customer service, they said I would need to send it in for repair at my own cost. Which I did. At this time I also mentioned how I thought the batter was defective as the lap top wouldn't stay charged for more than ten minutes. They said they would replace. Within a week my computer was back with the same exact problem,. Every time I booted it up, it would click off. I called customer service again, they said, oh, they didn't know but I would have to send it back once more. They would pay for it if I brought it to a specific fed ex office they dealt with which turned out to be nowhere near my home or job. When I explained this, the woman at customer service merely said, oh well, that your problem,. At my own expense I sent the computer in once more. Again within a week it was returned. This time the computer stayed on when I hit power but the programs and files took forever to bring up. This was also a problem I had mentioned. The laptop still wouldn't stay charged for more then ten minutes. After a couple of months more, the computer started acting up again. This time when I powered up, a snowy white screen would appear and then nothing. I would then need to force shut down and re-boot, sometimes repeating this process several times. I called customer service, went through everything the whole history. the guy said he would have someone call me and if they didn't reach me they would leave a direct number. One day later I did receive a phone call from Acer customer service, they did leave a phone number, unfortunately it seems no one ever answers this phone. A few voice mails later I get a call with a message saying he is very busy, but he will try and pass this on to someone else but if it's just my battery they can send me a new one. Clearly this fool never read the notes. Had no idea what the problem I was dealing with was. I have tried to call corporate with no success. I have sent a letter detailing what happened. No response.
I now will have to pay for a new laptop as this one is so inferior and only works sporadically.

Do yourself a favor if you are in the market for a new computer.


No comments:

Post a Comment

Welcome to
Please enter your comments below. Make sure to PUBLISH your comment below.
All opinions and statements shown on this site are those of the stated users, and not necesarily those of, it's Principals, or affiliates.