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Thursday, September 4, 2008

Henny Henden Pools Blue Point NY

Michael Rooney said...
Henny Henden Pools Blue Point NY
c/o Daniel Henrich
13 Noble Street Blue PT NY
631-363-4263


Do Not use this pool/spa company for any reason. I made an appointment with them for Fri 8/29/08 to replace a Hayward pool pump that was under warranty. I gave them my credit card number and reconfirmed the appointment twice after the initial call. I took off the entire day from work and drove 60 miles to the house to meet the repairman. I waited all day and made numerous calls to the office which to date have not been returned. I needed my pump replaced so I could vacuum the pool for a party I was having the following day. Needless to say the pool was full of algae and dirty and was unusable for what was supposed to be a pool party. As a business owner myself, I would never leave a customer in such a pinch without at the very least, giving them the courtesy of a phone call and apology. How he remains in business is the worlds 8th wonder.

September 4, 2008 10:04 AM

18 comments:

  1. The exact same thing has happened to me but more than one occasion. toward the end of the season, my heater packed up and wasnt working not 6 months from when they replaced a control unit. I called numerous times and was told they were coming.. no one ever showed up. This needs to be reported to the manufacturers.. their dealers represent them as well.

    ReplyDelete
  2. Guess what... I got screwed also. They were recommended by Swim King pools of Rocky Point because my Pool heater had a broken heating coil. Swim King told me it should be about $1,300 (ouch). When the guy from Henden showed up he told my wife it should cost "only about $800". After chasing them for three days to come back to finish the job... they completed the job and stuck a bill for $1,900 in my mail box. I have called Discover to stop the payment and complained to Swim King about what happened.

    ReplyDelete
  3. I had the same problem, first it was Friday afternoon, then Saturday, and after waiting for the whole day and then calling them, I was told they would call right back and that took an hour and then they said they where not comming because it rained in the morning, and when did they notice it was raining? did it take all day, and then they get rude and when you state your case they hang up the phone and don't answer the rest of the day.

    ReplyDelete
  4. please never use this people

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  5. Are you people crazy??? This is the best pool company that I have ever had. They are careful, prompt and courteous and i highly recommend their service. We have used them for years and never had one problem. We highly recommend them to all our friends and family in our community and they also applaud their services.

    ReplyDelete
  6. i love this pool company. I have used several others but Henny Henden Pools is the most reliable, fairly priced and has the best pool service I and all my neighbors have ever had.

    ReplyDelete
  7. First time user:

    I had my lawn furniture shrink wrapped for the winter by them. Not only did they come when they say they would. The work men came, completely stacked my furniture, and wrapped it beautifully and neatly. Job well done and I was surprised at the low cost too.

    I will definitely use them next year .

    ReplyDelete
  8. I also use Henny Henden Pools and would recommend their services to all my friends. My pool has never looked better. They are reliable and do a great job. I have never had a problem with my pool because of the outstanding service.

    ReplyDelete
  9. Why are all the positive comments anonymous. Do you people own the company!!!

    ReplyDelete
  10. YES SORRY. I AM DANIEL HENRICH. I SAY ALL THIS GOOD THINGS BECAUSE I AM THE OWNER

    ReplyDelete
  11. I Live in west Islip and I was a Henny Henden pools Customer in 2009
    But One Day They Stole my pool light
    be careful to all who read this
    they changed the name
    the new name is
    HENDEN POOLS & SHRINK WRAP
    my lawyer told me

    ReplyDelete
  12. We took our lights out because you did not pay your bill for them . Stop bad mouthing our company!!!! You were totally at fault and you should be ashamed of yourself. We honor our customers and provide the best service possible.

    ReplyDelete
  13. BUTCHER THAT´S NOT TRUE. I HAVE THE VIDEO
    IF YOU WANT I CAN DOWNLOAD IN YOU TUBE
    YOU SHOULD BE ASHAMED OF YOURSELF
    BUTCHER HENDEN POOLS good name for you

    ReplyDelete
  14. I also have to say that Henden Pools is an excellent company. They were extremely capable when we needed our mineral springs system fixed. The office staff sent out the information to the owner and he came to our house the same day.

    ReplyDelete
  15. Over 5 weeks into my re-plumb and liner. My house, yard and driveway are a disaster. Nothing happens, another day with no one here. Another lie from Dan. And I paid more to use this company!! He also uses the fact that his contracts are vague to his advantage. Dont think the obvious things are included in his contract. He want to charge you more if he digs a hole.UUUGH! Just hung up with my lawyers and we will now go to the next level.

    ReplyDelete
  16. THIS BUSINESS HAS A RATING OF (F)means very poor rating
    ON A SCALE FROM A TO F ON (BBB)BETTER BUSINESS BUREAU REPORTS OF THE UNITED STATES
    FACTOR(S)failure to respond
    complaint filed against this business
    billing or collection issues
    repair issues
    selling practices
    service issues

    ReplyDelete
  17. based on BBB(better business bureau of united states) this company has a BBB rating of "F" on a scale from "A" to "F" (very poor rating)
    that lowered this business rating include
    1 complaint filed against business
    these complainst concerned:
    regarding repair issues
    regarding billing or collection issues
    regarding selling practices
    regarding service issues

    ReplyDelete
  18. to whom it may concern anyone can write anyhting about any company on this blog. The only real way to check up on a company is to call the suffolk county offices of consumer affairs, or the better buisness bureau itself, they will share information about every buisness or company out there. At this current time henny henden pools has not had one complaint agiansed him in the thirteen years that he has been in buisnees. Henny henden pools has fired employees that have been trashing them on this blog. This is an unfair way to check up on a companies backround.

    ReplyDelete

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