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Thursday, August 14, 2008

Country Inn & suites by Carlson

Anonymous said...
Country Inn&suites by Carlson gave me the wrong type of room&had no more handicap accessible rooms for us & we wnt to a hotel that did, Now for3 days I've been trying to get the to replace funds to my debit card& they haven't. Now there nightauditor can't find my records, but they have taken my funds. It is a franchise location in O'Fallon Illinois, beware don't stay there htel is still under constuction& isn't ready for guest. The owner is rude and unreasonable who think's I'm just a spoiled woman to quote him. When traveling with a senior stroke patient and a special needs child that need special accomidations a stantard room doesn't work. BEWARE because there 800number costomer service can only contact hotel and ask abput your complaint they do not refund your money or offer to make it right they just say it's afranchise so stay away from Country Inn& Suites on your journey's in life

August 12, 2008 4:30 AM

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