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Sunday, July 20, 2008

Time Passages Yearbook, from

Anonymous said...
I purchsed a 1983 Time Passages Yearbook, from When the package arrived the outside shipping envelope was completely intack. When I opened it and removed the plastic wrap the corners of the book were all bent and wrinkled. I wrote Wellhaven to inform them that the corners were all bent. They replied stating that I should complain to the US Postal Service and that I couldn’t return it unless I hadn’t opened the plastic wrapper. I responded that it wasn’t the US Postal Service and that I couldn’t see the bent corners until I unwrapped the plastic wrap. My order was intended as a gift. I am not giving the gift as planned as I am ashamed of the condition it is in. I DO NOT expect anything from Wellhaven as I can see their company has SOUND policies.
However, I am writing on this site because I too have sound policies on defective items that I purchase. Thanks for listening!

July 20, 2008 5:41 AM

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