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Sunday, July 27, 2008

Taverna Opa - Point Orlando - restaurant Orlando, FL

Anonymous said...
Taverna Opa - Point Orlando
9101 International Drive
Orlando, FL 32819

Last night, my friends and I had a reservation for 7:00p, for a birthday celebration. There were 14 of us, and, due to some traffic problems, the last of us arrived at 7:30p.

We get together quite often, at many different restaurants. This is the first time that someone being late has caused a problem. Because all of us were not at the restaurant on time, the staff refused to seat us. And since it took so long for the last to arrive, we lost the table that was being held for us. At 8:00p, we still had not been seated (I had been there, waiting, since 6:50p) and we found another restaurant that could better accommodate us.

In addition, the hostess was extremely unhelpful. We had to repeatedly ask her for the status on our table. First, she said that they were looking for a table. Then, when I asked how much longer it would be (around 7:45), she said she would have to talk to her manager. She never got back with me. Finally, she told us that, since we were not on time, we had lost our reservation, and would have to wait for a table to come available� this was right after I noticed a large table had just been seated with 4 people.

All of this is unacceptable. I have never been to a restaurant that treated its customers in this way. We will not be back.

July 27, 2008 7:30 AM

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